Terms and Conditions

Primara Partners

Last updated: 05/02/2026

These Terms and Conditions (“Terms”) govern the use of Primara Partners’ website and services. By accessing this website or engaging Primara Partners (“we”, “us”, “our”), you agree to be bound by these Terms.

If you do not agree, you should not use our website or services.

1. Services Overview

Primara Partners provides talent pipeline services, including but not limited to:

• Candidate sourcing via job boards and other channels
  
  

• Pre-screening and qualification of candidates
  
  

• Ongoing candidate nurturing
  
  

• Access to a client-facing candidate pipeline interface
  
  

• Talent Pipeline Subscription services
  
  

• One-Off Hiring Accelerator campaigns
  
  
  

Primara Partners does not act as an employment agency or employment business as defined by the Employment Agencies Act 1973. We do not employ candidates, place candidates into employment, or make hiring decisions on behalf of clients.

All hiring decisions remain solely the responsibility of the client.

2. No Guarantee of Hire

Primara Partners does not guarantee:

• A specific number of hires
  
  

• Candidate acceptance of job offers
  
  

• Candidate availability beyond agreed pipeline lifespans
  
  

• Retention or performance of hired candidates
  
  
  

Our obligation is to provide access to a continuously maintained pipeline of pre-screened candidates in accordance with the agreed service scope.

3. Client Responsibilities

Clients agree to:

• Act on assigned candidate profiles within the agreed SLA timeframes
  
  

• Provide timely and accurate feedback on candidates
  
  

• Conduct interviews and background checks independently
  
  

• Comply with all applicable employment, data protection, and discrimination laws
  
  

• Ensure job descriptions and employer branding materials are accurate and lawful

  
  
  

Failure to meet pipeline SLAs may result in candidate recycling or replenishment at our discretion.

4. Candidate Exclusivity & Pipeline SLAs

Candidates assigned to a client’s pipeline are exclusive to that client for the duration of the applicable Service Level Agreement (SLA).

• Standard candidates are exclusive for 7 calendar days from assignment
  
  

• Bookmarked candidates are exclusive for up to 14 calendar days from assignment
  
  
  

During this period, Primara Partners will not assign the candidate to another client.

If the client does not progress, reject, or update the candidate’s status within the applicable SLA timeframe, exclusivity automatically expires, and the candidate may be recycled, reassigned, or removed from the pipeline at Primara Partners’ discretion.

Exclusivity may be extended only where explicitly agreed in writing and subject to candidate availability and consent.

Clients may not contact, approach, or hire candidates outside of the Primara Partners system during the active engagement period.

5. Subscription Terms & Billing

Subscription services are billed monthly in advance.

Unless otherwise agreed:

• Subscriptions operate on a rolling monthly basis
  
  

• A minimum notice period of 30 days applies for cancellation
  
  

• Fees during the notice period remain payable
  
  

No refunds are issued for partial months or unused pipeline capacity.

6. One-Off Hiring Accelerator Terms

One-Off Hiring Accelerator services are campaign-based and non-refundable once initiated.

Access to pipeline interfaces, candidate data, and nurturing periods are limited to the scope outlined at point of sale.

7. Candidate Data & GDPR

Primara Partners processes candidate data in accordance with the UK GDPR and Data Protection Act 2018.

Clients are considered independent data controllers once candidate data is shared.

Clients must:

• Use candidate data solely for recruitment purposes
  
  

• Not store, distribute, or reuse candidate data beyond the engagement
  
  

• Delete candidate data upon request or termination
  
  

Primara Partners accepts no liability for client misuse of candidate data.

8. Limitation of Liability

To the maximum extent permitted by law, Primara Partners shall not be liable for:

• Loss of revenue, profit, or business opportunity
  
  

• Candidate withdrawal, no-shows, or offer rejections
  
  

• Hiring delays caused by client inaction
  
  

• Employment disputes between client and candidate

  
  

9. Intellectual Property

All systems, workflows, databases, processes, content, and materials provided by Primara Partners remain our intellectual property.

Clients are granted a limited, non-transferable licence to use these materials solely during the engagement period.

Unauthorised copying, redistribution, or resale is prohibited.

10. Termination

Primara Partners reserves the right to suspend or terminate services if:

• Fees remain unpaid
  
  

• Terms are breached
  
  

• Candidate data is misused
  
  

• Behaviour damages Primara Partners’ reputation
  
  

Termination does not remove outstanding payment obligations.

11. Website Use

Website content is provided for informational purposes only.

We make no warranties regarding accuracy, completeness, or availability.

Unauthorised use of the website may give rise to a claim for damages.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.